• Do you ship internationally?
    Yes! We ship everywhere around the world (at no extra cost to you).
  • Do you offer free shipping?
    Yes, we offer complimentary shipping worldwide and shipping insurance on all our jewelry.
  • How do I track my package?
    We will provide you with a DHL tracking number via email as soon as your order is shipped. To track your package, please enter the tracking number at this link.
  • Will I be charged taxes and duties?
    No, you will not be charged any additional taxes and duties upon delivery, irrespective of where you are based. Or & Elle takes care of these.
  • Does my order require a signature upon delivery?
    Yes, to ensure the safety of your delivery we ask for a signature upon delivery. Therefore, we cannot ship to any PO boxes.
  • How long does it take before my order arrives?
    All of our jewelry is made to order to prevent surplus stock/waste. Once your order is placed, our jeweler and goldsmith will begin handcrafting your piece. Please contact us here if you need something rushed!
  • Do you offer free returns?
    Yes, returns are free. Kindly note that returns are only accepted for all ready-to-wear pieces under $10,000. If for any reason you arenʼt satisfied with your jewelry, reach out to our team here and weʼll send you a return label promptly. We accept returns within 14 days of receipt. Unfortunately, we cannot accept any returns on the deposits or purchases of custom pieces or engraved pieces. Please refer to our full Return Policy for additional information here.
  • Can I create my own design?
    Yes, we love creating bespoke pieces for clients! If you can describe it, we can make it using the same ingredients — D color, Ideal cut, IF/VVS clarity diamonds & 18K solid gold. Reach out to our team to start the process.
  • Can I adjust the length of my Or & Elle necklaces?
    If youʼre looking for a length that isnʼt available on our webshop, reach out here and weʼll make it happen.
  • Can I customize the size of the diamonds in the Or & Elle pieces?
    Yes, send us a message here letting us know which piece you want to customize and the number of carats you prefer.
  • How do I measure my ring size?
    Check out our size chart on the pages of all our rings to measure your size. Remember to measure while cool.
  • Can I get a single earring?
    Yes - absolutely. Reach out here if you want the sparkle on one side.
  • Are lab-grown diamonds real diamonds?
    Absolutely. Diamonds are sheets of carbon. Whether sustainably made or mined, a diamond is a diamond. Ours and mined diamonds are indistinguishable even under a microscope. They are chemically, physically, and optically identical. Most importantly, they are made locally, sustainable, and without harm to local labor communities and the Earth. Learn more about our diamonds here.
  • Do I need to take my jewelry off every night?
    No! All our pieces are made with 18K gold, which is the highest quality available to jewelers. 18K solid gold, unlike gold plate, gold vermeil, or 14K will not fade. It is perfectly fine to shower, sleep, & work out in Or & Elle jewelry. Learn more about our gold here.
  • How do I clean my Or & Elle jewelry?
    In a small bowl, mix a cup of warm water and a bit of mild soap. Soak your jewelry and lightly brush with a soft-bristled toothbrush. Rinse and wear.
  • Do you offer a warranty policy?
    All items purchased on or-elle.com have a 2-year warranty from the date of receipt. Within this time frame any reparation or replacement of defects or damages due to the production of the piece will be covered by Or & Elle. Kindly write to us for more details.

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