• Do you ship internationally?
    Yes! We ship everywhere around the world (at no extra cost to you).
  • Do you offer free shipping and returns?
    Yes, shipping and returns are free! If for any reason you arenʼt satisfied with your jewelry, reach out to our team here and weʼll send you a return label promptly. We accept returns within 10 days of receipt.
  • How do I track my package?
    We will provide you with a DHL tracking number via email as soon as your order is shipped. To track your package, please enter the tracking number at this link.
  • Will I be charged taxes and duties?
    No, you will not be charged any additional taxes and duties upon delivery, irrespective of where you are based. Or & Elle takes care of these.
  • Does my order require a signature upon delivery?
    Yes, to ensure the safety of your delivery we ask for a signature upon delivery. Therefore, we cannot ship to any PO boxes.
  • How long does it take before my order arrives?
    All of our jewelry is made to order to prevent surplus stock/waste. Once your order is placed, our jeweler and goldsmith will begin handcrafting your piece. Please contact us if you need something rushed!
  • Can I change or cancel my order?
    Sure, provided that we have not shipped out your jewelry, any changes can be made to your jewelry pieces. You also have 10 days after you receive your jewelry to return it for free. Get in touch.
  • Do you offer free shipping and returns?
    Yes, shipping and returns are free! If for any reason you arenʼt satisfied with your jewelry, reach out to our team and weʼll send you a return label promptly. We accept returns within 10 days of receipt.
  • Can I create my own design?
    Yes, we love creating bespoke pieces for clients! If you can describe it, we can make it using the same ingredients — D color, Ideal cut, IF clarity diamonds & 18K solid gold. Reach out to our team here to start the process.
  • Can I adjust the length of my Or & Elle necklaces?
    If youʼre looking for a length that isnʼt available on our webshop, reach out here and weʼll make it happen.
  • Can I customize the size of the diamonds in the Or & Elle pieces?
    Yes, send us a message letting us know which piece you want to customize and the number of carats you prefer.
  • How do I measure my ring size?
    Check out our size chart on the pages of all our rings to measure your size. Remember to measure while cool.
  • Can I customize the size of the diamonds in the Or & Elle pieces?
    Yes, send us a message letting us know which piece you want to customize and the number of carats you prefer.
  • Can I get a single earring?
    Yes - absolutely. Reach out if you want the sparkle on one side.
  • Are lab-grown diamonds real diamonds?
    Absolutely. Diamonds are sheets of carbon. Whether sustainably made or mined, a diamond is a diamond. Ours and mined diamonds are indistinguishable even under a microscope. They are chemically, physically, and optically identical. Most importantly, they are made locally, sustainable, and without harm to local labor communities and the Earth. Learn more about our diamonds here.
  • Do I need to take my jewelry off every night?
    No! All our pieces are made with 18K gold, which is the highest quality available to jewelers. 18K solid gold, unlike gold plate, gold vermeil, or 14K will not fade. It is perfectly fine to shower, sleep, & work out in Or & Elle jewelry. Learn more about our gold here.
  • How do I clean my Or & Elle jewelry?
    In a small bowl, mix a cup of warm water and a bit of mild soap (Dr. Bronnerʼs is a favorite, and you donʼt need much!). Soak your jewelry for 10-15 minutes, then lightly clean with a soft-bristled toothbrush. Rinse and wear!

Can't find what you're looking for?

For any bespoke changes, designs, or any questions, our team is here for you.

Get in Touch